Prints

  • Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at with photos of wrong/damaged items and we’ll sort that out for you
  • How are your products made?

    We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
  • How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@maxrivephotography.com.
  • I received a wrong/damaged product, what should I do?

    We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon a...
  • My order should be here by now, but I still don't have it. What should I do?

    Before getting in touch with us, please help us out by doing the following: ●                             Check your shipping confirmation email for any mistakes in the delivery address ●                             Ask your local post office if they have your package ●                          ...
  • Return Policy

    Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense...
  • What’s your exchange policy?

    We don’t offer exchanges, but if there’s something wrong with your order, please let us know by contacting us
  • When will I get my order?

    Usually, it takes 2–5 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: ● USA: 3–4 business days ● Europe: 6–8 business days ● Australia: 2–14 business days ● Japan: 4–8 business days ● International: 10–20 busines...
  • Where will my order ship from?

    We work with an on-demand order fulfillment company with facilities in the USA, Europe and Australia
  • Will I be charged customs for my order?

    Additional customs and tax fee can occur only on international orders. This can occur If you buy a Framed Canvas with shipment to Europe for example. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with yo...